Privacy Policy

Last updated: December 2025

1. Information We Collect

When you use ChatBridge, we collect:

• Account Information: Email address and phone number provided during signup
• Message Content: Messages sent through our service (temporarily stored for delivery)
• Usage Data: Message counts and timestamps for billing purposes
• Payment Information: Processed securely by Stripe; we do not store card details

2. How We Use Your Information

We use your information to:

• Deliver messages via WhatsApp and SMS
• Process payments and manage your subscription
• Send account-related communications (magic links, API keys)
• Provide customer support

3. Message Storage

Messages are stored temporarily for delivery purposes:

• Long SMS messages (via web links) expire after 1 hour
• Session data expires after 24 hours
• We do not retain message content after delivery

4. Third-Party Services

We use the following third-party services:

• Meta (WhatsApp Business API): For WhatsApp message delivery
• SMSWorks: For SMS message delivery
• Stripe: For payment processing
• AWS: For infrastructure and email delivery

5. Data Security

We protect your data using:

• TLS encryption for all data in transit
• Hashed API keys (we cannot retrieve your full key)
• Secure cloud infrastructure with access controls

6. Your Rights

You have the right to:

• Access your account data via the account page
• Update your phone number
• Request deletion of your account and data
• Export your usage data

7. Data Controller

ChatBridge.net is operated by Packetpipe Ltd, a company registered in the United Kingdom. As the data controller, we are responsible for deciding how we hold and use personal information about you.

8. Contact Us

For privacy-related questions, contact us at support@chatbridge.net